Everything you need to know about registration, Pix deposits, withdrawals, bonuses, Sports Betting, Live Casino, and security at the 565bet. If you can't find what you're looking for, our Portuguese-speaking support team is just one click away.
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Signing up at 565bet is free and takes less than two minutes. Go to the Sign Up, complete three simple steps: personal details (full name, CPF, date of birth, and mobile number), access credentials (email, username, and password), and finalization (state and acceptance of the terms). Once you confirm the email we send you, your account becomes active immediately and you can deposit via Pix and claim your welcome bonus right away.
Minimum requirements: be 18 years of age or older, have a valid CPF issued by the Receita Federal, and an active email address. Each CPF is allowed only one account on the platform.
Not at initial registration. You fill out the form with your details and can start depositing and betting right away. Identity verification (KYC – Know Your Customer) is requested before your first withdrawal or when your transaction volume reaches certain thresholds.
KYC requires: a photo ID (national ID card, driver's license, or passport), a selfie holding the document, and proof of address issued within the last 90 days. The process is handled by email and is typically completed within 24 hours of submitting all documents.
No. The 565bet only allows one active account per CPF. Duplicate accounts are detected automatically and may result in the closure of all identified accounts, including forfeiture of any bonus balances.
If you forgot your password or lost access to your account, use the "Forgot my password" option on the Log In or contact support at suporte@565bet.click — never open a new account as a workaround.
Details such as email, phone number, and address can be updated in "Account Settings" after logging in. For changes to core information like your full name or date of birth, you'll need to send supporting documentation to suporte@565bet.click, as these fields are verified during the KYC process.
Your CPF cannot be changed after registration — it is the unique identifier for your account at 565bet.
Go to Log In and click "Forgot my password". Enter your registered email and you'll receive a reset link shortly. The link expires in 30 minutes. Check your spam folder if it doesn't appear in your inbox.
If you don't remember the email address on your account, send a message to suporte@565bet.click with your CPF and full name — our team will locate the account and walk you through the next steps.
Yes. The 565bet is fully responsive and works on any Android or iOS device through the browser. Signing up on mobile is identical to the desktop experience. For an even smoother experience, the official app is available for direct download from the site — it also supports biometric login (fingerprint or Face ID).
To permanently close your account, go to "Settings" → "Responsible Gaming" → "Permanent Self-Exclusion" and follow the instructions. Your available real balance will be returned via Pix to the account holder within up to 5 business days. Bonus balances are cancelled. No new account can be created using the same CPF after closure.
If you need a temporary break without closing your account, use the temporary self-exclusion options (7, 30, or 90 days, or 6 months) or the 24/48-hour pause available in the same section.
The 565bet accepts all major Brazilian payment methods, with no additional fees for the player:
Pix is the recommended method — it's the fastest and fee-free. It works with any Brazilian bank: Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, Inter, and others.
The minimum deposit via Pix at 565bet is R$ 10.00. For bank slip and credit card, the minimum is R$ 20.00. For debit card, PicPay, and Mercado Pago, the minimum is R$ 10.00. There is no defined maximum deposit, though high-value transactions may trigger additional verification steps in line with anti-money laundering regulations.
Via Pix, deposits are credited instantly — within seconds of payment confirmation. Via credit or debit card, processing is nearly instant (typically under 1 minute). Boleto bancário takes up to 1 business day after payment. PicPay and Mercado Pago may take up to a few minutes to process.
If a Pix deposit doesn't show up within 10 minutes, check whether the payment was debited from your bank account. If funds were debited but not credited to your 565bet account, contact support by sending your payment receipt to suporte@565bet.click.
No. All deposits at 565bet must be made from a bank account or Pix key registered in the account holder's own name. Third-party deposits are refused or automatically reversed. This is a requirement under anti-money laundering regulations (AML/CFT) and also protects you from withdrawal disputes. The same rule applies to credit cards – only cards belonging to the account holder are accepted.
Making a deposit via Pix at 565bet takes less than a minute:
There is no limit on the number of daily deposits at 565bet. You can, however, voluntarily set a daily, weekly, or monthly deposit limit in your account's "Responsible Gambling" settings. This feature is recommended for anyone who wants to keep their gambling budget under control. Limit reductions take effect immediately; increases have a 72-hour waiting period.
The vast majority of withdrawals via Pix at 565bet is processed in under 5 minutes, available 24 hours a day, 7 days a week. During peak hours or for higher-value withdrawals requiring manual review, processing may take up to 2 hours. The 565bet does not operate on fixed processing windows — withdrawals are processed on a rolling basis.
Make sure the Pix key registered for withdrawals is linked to an account under your CPF. Withdrawals to third-party keys are not processed.
The minimum withdrawal via Pix at 565bet is R$ 20.00. The balance available for withdrawal is your real balance – bonus balances are only available for withdrawal after the corresponding rollover requirements have been met. To check what is real balance and what is bonus balance, go to "My Balance" in your account dashboard after logging in.
The most common causes of withdrawal delays at 565bet are:
If your withdrawal has been pending for more than 2 hours with no explanation, contact us via chat or send your request confirmation to suporte@565bet.click.
Yes, as long as the bank account used for the withdrawal is registered under your CPF. You can update the Pix withdrawal key in your account settings. What matters is that the account holder for the withdrawal matches the account holder at 565bet. Withdrawals to third-party accounts — including family members — are not processed, as required by anti-money laundering regulations.
No. The 565bet does not charge fees on Pix withdrawals. The amount you request is the amount you receive in your bank account. Other available withdrawal methods (where applicable) are also fee-free on 565bet's end, but check whether your bank charges any receiving fees, especially for TED transfers from banks such as Itaú, Bradesco, and Banco do Brasil.
The welcome bonus at 565bet is automatically credited after your first deposit as a newly registered player. The bonus comes with a rollover requirement — a minimum wagering volume using the bonus balance before you can withdraw the equivalent amount. The standard rollover is 30x the bonus value.
Rollover contributions: football bets with odds above 1.50 = 100%; slots and crash games = 100%; Live Casino games = variable percentage (see full terms). The bonus is valid for 30 calendar days from activation.
Rollover (or wagering requirement) is the total betting volume you must complete using your bonus balance before you can withdraw it. If you receive a R$ 100.00 bonus with a 30x rollover, you will need to wager a total of R$ 3,000.00 using the bonus balance to unlock it for withdrawal.
Rollover progress is shown in real time under "My Bonuses" in your account dashboard. Both winning and losing bets count equally toward the rollover – what matters is the volume wagered, not the outcome. Cancelled or voided bets do not count.
No. Bonus balances are locked for withdrawal until the required rollover is fully completed. You can, however, withdraw your real balance at any time – in that case, the active bonus is automatically cancelled along with the remaining bonus balance. Think carefully before withdrawing while a bonus is active: the decision is irreversible.
The 565bet runs a regular promotions calendar for active players, including:
Keep an eye on the "Promotions" section of the platform after logging in to see active offers.
The VIP Program of the 565bet has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Every bet placed on the platform automatically earns points. Your point total determines your VIP level, and each level comes with real benefits:
Progression is automatic — no forms to fill out. Check your points and current level in your account settings.
The 565bet covers a wide range of sports and competitions, with a spotlight on the Brazilian market:
The live betting features at 565bet let you bet while the event is in progress, with odds updated in real time. To place a live bet: log in and go to the "Live" section, select the event you want (a Brasileirão match, for example), choose your market and stake, and confirm the bet.
Odds change continuously as the game progresses. In some cases, betting may be temporarily suspended during critical moments — such as a goal, penalty, or red card — and resumed shortly after. The Cash Out feature lets you retrieve part of your stake before the event ends.
Cash Out is the feature that lets you retrieve part or all of your stake before the final result of an event. If you bet on Flamengo to beat Corinthians and Flamengo is leading 2–0 in the second half, you can use Cash Out to lock in a portion of your winnings instead of waiting for the final whistle and risking a comeback.
The Cash Out value is calculated automatically by the platform based on current market odds. Partial Cash Out is also available — you keep part of your bet active and cash out the rest. The feature is available for single and multiple bets on selected events.
The minimum bet at 565bet is R$ 1.00 for single sports bets. The maximum limit varies by market, event, and the player's VIP level. For Brasileirão matches and major international events, maximum limits are significantly higher than for smaller events. Players at the highest VIP levels (Platinum and Diamond) receive higher maximum limits as part of their program benefits.
If a sporting event is canceled, suspended, or postponed before completion, the general rules of 565bet state that bets on that event are returned at the original wagered amount (void) and the balance is credited back to the account. For live matches cancelled after they have already begun, the policy varies according to the rules of the specific market.
In multiple (combo) bets, a void event does not cancel the entire bet — it is removed from the slip and the bet is recalculated with the remaining events. Full details are available in the Terms and Conditions.
The 565bet offers more than 3,000 casino games, including:
New games are added every week. Go to the "Games" section after logging in to browse the full catalog.
RTP (Return to Player) is the theoretical percentage of total wagered amounts that a game returns in winnings over millions of rounds. A slot with a 96% RTP returns, on average, R$ 96.00 for every R$ 100.00 wagered over the long run.
Important to understand: RTP is a long-term statistical average, not a per-session guarantee. In a short session, you may win well above or below the RTP. The RTP for each game is available in the title's information section on the platform. At 565bet, we offer games from certified developers with RTPs verified by independent audits.
In the crash games of the 565bet, like Aviator, a multiplier starts at 1x and climbs continuously. You place your bet before the round begins and need to click "Cash Out" before the plane flies away (or the multiplier "crashes"). If you cash out at 2x with a R$ 10.00 bet, you receive R$ 20.00. If the plane flies away before you cash out, you lose the bet.
The moment the multiplier "crashes" is determined by a certified, verifiable random number generation algorithm. You can place two simultaneous bets (double bet) and set an auto cash-out at a predefined multiplier so you don't have to watch manually.
Yes. All games available on the 565bet are provided by internationally recognized developers and certified by independent testing laboratories. The random number generators (RNGs) that determine outcomes in slots, Live Casino, and crash games are regularly audited to ensure fairness.
Game certification ensures that the outcome of each round is independent of previous results and cannot be manipulated by the platform. The published RTPs match the real RTPs verified through auditing.
The 565bet uses end-to-end SSL encryption on all communications between your device and the platform's servers. Personal and financial data are stored on secure servers with restricted access controls. The platform operates in compliance with the LGPD (Lei nº 13.709/2018), which means your data is never sold to third parties and you can request access, correction, or deletion of your information at any time.
For extra security, enable two-factor authentication (2FA) in your account's security settings.
After making login, go to "Account Settings" → "Security" → "Two-Step Authentication". You can choose between an SMS code sent to your registered phone number or an authenticator app (Google Authenticator or Microsoft Authenticator). We recommend the authenticator app – it's faster and works without a cell signal.
When you activate 2FA, save the backup codes displayed on screen — they are the only way to recover access if you lose your phone. With 2FA enabled, any login attempt requires the 6-digit code generated on your device, even if someone already knows your password.
Act immediately: first, change your password using "Forgot my password" at Log In – this invalidates all active sessions. Then, enable 2FA if you haven't already. Finally, contact 565bet by emailing suporte@565bet.click describing what happened – our security team will investigate and may proactively block the account while the situation is reviewed.
Remember: 565bet staff will never ask for your password through any channel. If you receive messages asking for your password or financial details on behalf of 565bet, ignore them and report to suporte@565bet.click.
Age verification begins at registration, with a date of birth requirement. The KYC process confirms the account holder's identity via a photo ID (RG, CNH, or passport) and validates that the date of birth provided matches the document. Accounts found to belong to users under 18 are closed immediately upon identification.
If you suspect that someone under 18 is using the platform, report it immediately to suporte@565bet.click. The 565bet treats these cases with the highest priority.
The 565bet provides the following responsible gaming control tools in your account settings:
All available under "Settings" → "Responsible Gaming" after logging in, with no need to contact support.
Log in → click your profile icon → "Settings" → "Responsible Gaming" → "Self-Exclusion". Choose the type (temporary with your preferred duration, or permanent) and confirm. The exclusion takes effect immediately.
If you can't access your account, request self-exclusion directly by emailing suporte@565bet.click with your CPF and the type of exclusion you want. We handle self-exclusion requests with the highest priority. For more details, visit our Responsible Gaming.
No. Temporary self-exclusions cannot be cancelled before the full period has elapsed – this is an essential feature of the tool to ensure a genuine break. You may, however, extend the exclusion period before it ends. Permanent self-exclusion is irreversible by definition. When a temporary exclusion period ends, you will receive an email confirming that access has been restored.
If you or someone close to you is struggling with gambling, free resources are available in Brazil:
For more information on responsible gambling and 565bet's available tools, visit our dedicated page: Responsible Gaming.
Human support via live chat directly on the platform, in Portuguese, available 24 hours a day, 7 days a week. No scripted chatbots — you speak with a real agent who knows 565bet and actually resolves your issue. Access it through the chat button after logging in.
For more detailed questions or requests that require document submissions, our email support team responds within 4 hours on business days. Send your question to suporte@565bet.click with your CPF and a clear description of the issue. Do not use any other email address — only the official 565bet one.
Use the search bar at the top of this page to find instant answers. Over 40 questions organized into 8 categories cover the most common topics: registration, Pix, withdrawals, bonuses, Sports Betting, casino, security, and responsible gambling.
The 565bet FAQ is written in plain language, tailored to Brazilian players. No unnecessary jargon, no evasive answers. Every response gets straight to the point with the information you need to solve your problem or understand how something works.
565bet's FAQ is reviewed and updated as the platform evolves – new payment methods, bonus rule changes, new features. If you find outdated information, let us know via chat or email and we appreciate the feedback.
Our team is specifically trained to handle conversations about responsible gambling. Whether you need help setting limits, activating self-exclusion, or simply want to talk about your relationship with gambling, reach out in complete confidence. No judgment, no pressure.
The 565bet is a sports betting and online casino platform built with the Brazilian player in mind. That means Pix as the primary payment method, odds for the Brasileirão, crash games popular in Brazil, and Portuguese-language support that actually works. But like any platform, questions come up — about how registration works, how long withdrawals take, what bonus rollover means, or how to activate self-exclusion. This 565bet FAQ exists to answer these questions clearly and directly.
The most common questions received by 565bet tend to fall into three main areas: payments (especially Pix), the welcome bonus, and identity verification (KYC). On Pix: deposits are instant and withdrawals average less than 5 minutes. The minimum deposit is R$ 10.00 and there are no fees on deposits or withdrawals. On the bonus: it is credited automatically on your first deposit and has a 30x rollover, meaning you need to wager the bonus amount 30 times before withdrawing the equivalent. On KYC: it is not required to deposit and bet, but is mandatory before your first withdrawal – you submit a photo ID, selfie, and proof of address, and the process is completed within 24 hours.
The 565bet FAQ is organized into eight categories: registration and account, deposits, withdrawals, bonuses and promotions, Sports Betting, casino and games, account security, and responsible gambling. This structure exists because player questions vary greatly depending on the moment: someone creating an account wants to know about registration; someone who just won a bet wants to know about withdrawals; someone considering joining the platform wants to understand the bonus. Each category has its own detailed questions and answers, so you never have to dig through one huge document.
The search bar at the top of the frequently asked questions lets you find specific answers without browsing through categories. Type "Pix", "withdrawal", "self-exclusion", or any related term and the relevant questions appear filtered. This feature is especially useful on mobile when you want a quick answer without scrolling through the entire page.
The 565bet FAQ cover the most common situations, but some cases need individual attention — such as withdrawals taking longer than expected, KYC documents with inconsistencies, or technical issues during a gaming session. For these situations, 565bet's human support team is available via live chat on the platform and by email at suporte@565bet.click.
Live chat response time is a matter of minutes in the vast majority of cases. For email, the turnaround is up to 4 hours on business days. If you need documentation — such as proof of a specific transaction or your betting history for personal use — email is the right channel. For quick questions during a live match, chat is the faster option.
Among the frequently asked questions about Sports Betting at 565bet, the most common ones involve Cash Out, live odds, and what happens when a game is cancelled. Cash Out lets you reclaim part of your stake before the final result — it's a powerful risk-management tool, especially on accumulator bets where you've already hit several legs but want to lock in a return before the last game. Live odds shift continuously throughout events and may be temporarily suspended at critical moments such as goals, red cards, and penalty kicks.
About the betting calendar: 565bet covers all Brasileirão Série A and B matches, Copa do Brasil, Libertadores, Sul-Americana, and state championships featuring major clubs. It also covers MMA/UFC (all main events), e-sports (CS2, LoL, Valorant), NBB, volleyball, tennis, and over 30 other sports. The full schedule of events available for betting can be found in the "Sports" section of the platform after logging in.
Didn't find the answer you were looking for on this frequently asked questions? Reach out to our team via live chat or send an email to suporte@565bet.click. We respond in Portuguese and skip the rigid scripts. For responsible gambling topics, also check our dedicated page: Responsible Gaming.
Free registration in 2 minutes, a bonus on your first Pix deposit, and over 3,000 games. Football, crash games, Live Casino, poker, and jackpot — all in one place.
This is the official FAQ center of 565bet. For questions not covered here, reach our team via live chat or email suporte@565bet.click. Also check our Privacy Policy, the Terms and Conditions and the Responsible Gaming. Platform restricted to users 18 and older.